At first we didn't know what to call it, so we called it what happened. "Do you believe what happened?" "They think he died in what happened." It was weeks before we called it 9/11. Sometimes tragedy takes time to find a name.

We were half crazy those days. We were half nuts and didn't know it. The trauma on Tuesday was followed in the middle of Thursday night by a storm, a howling banshee that shook buildings—thunder like a cannonade, lightning tearing through the sky. And then there were the stories. We kept hearing about guys who dug themselves out of the rubble. We'd hear a guy came out of the rubble and said, "There's 20 firemen down there in an air pocket," and we'd all put on the news and it was never true. I will never forget this one: As the first tower went down some guy on the 50th floor grabbed a steel girder that was flying by, and he held on for dear life and it landed on a pile of rubble 30 floors below and he got up, brushed himself off, and walked away. That wasn't true either. The stories whipped through the town like the wind, and people grabbed onto them.

And there were the firemen. They were the heart of it all, the guys who went up the stairs with 50 to 75 pounds of gear and tools on their back. The other people who were there in the towers, they were innocent victims, they went to work that morning and wound up in the middle of a disaster. But the firemen saw the disaster before they went into it, they knew what they were getting into, they made a decision. And a lot of them were scared, you can see it on their faces on the pictures people took in the stairwells. The firemen would be going up one side of the stairs, and the fleeing workers would be going down on the other, right next to them, and they'd call out, "Good luck, son," and, "Thank you, boys."

They were tough men from Queens and Brooklyn and Staten Island, and they had families, wives and kids, and they went up those stairs. Captain Terry Hatton of Rescue 1 got as high as the 83rd floor. That's the last time he was seen.

Three hundred forty-three firemen gave their lives that day. Three hundred forty-three! It was impossible, like everything else.

Many heartbreaking things happened after 9/11 and maybe the worst is that there's no heroic statue to them, no big marking of what they were and what they gave, at the new World Trade Center memorial.

But New York will never get over what they did. They live in a lot of hearts.

They tell us to get over it, they say to move on, and they mean it well: We can't bring an air of tragedy into the future. But I will never get over it. To get over it is to get over the guy who stayed behind on a high floor with his friend who was in a wheelchair. To get over it is to get over the woman by herself with the sign in the darkness: "America You Are Not Alone." To get over it is to get over the guys who ran into the fire and not away from the fire.

You've got to be loyal to pain sometimes to be loyal to the glory that came out of it.